At Victorian Plumbing Shop, we combine Transparency First and Customer-Centric Design to ensure your experience from browsing to installation is seamless. These Terms and Conditions outline our mutual responsibilities and help us provide the quality service you deserve.
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1. Acceptance of Terms
By accessing and using the Victorian Plumbing Shop website at showerhandsets.com, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website and services.
Your Responsibility: You must be at least 18 years old or have parental consent to make purchases. You agree to provide accurate information and use our services only for lawful purposes.
2. Account Registration
While you can browse as a guest, creating an account enables order tracking and faster checkout. You are responsible for maintaining account confidentiality and all activities under your account.
3. Products & Services
Victorian Plumbing Shop specialises in quality bathroom solutions, including:
- Core Plumbing Fixtures: Basin Mixer Taps, Bath Shower Mixers, 3 Hole Bath Taps, Bar Shower Valves
- Specialised Ranges: Assisted Living Bathrooms, Accessible Basins, AQUAS Electric Showers
- Accessories & Components: 1.5m Shower Hoses, Basin Wastes & Plugs, Bath Mats and Racks
Product Information: We strive for accurate product descriptions, images, and specifications. However, slight variations may occur. Colours may differ slightly due to screen settings. If you have specific requirements, particularly for Assisted Living products, please contact us before ordering.
4. Orders & Payment
Order Process
Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Order confirmation emails do not constitute acceptance; acceptance occurs when we dispatch your items.
Pricing
All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices, but changes will not affect confirmed orders.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed securely at checkout. Your card will be charged when your order is placed.
Your Responsibility: Ensure payment details are correct and you have sufficient funds. Report any unauthorised use of your payment method immediately.
5. Shipping & Delivery
Processing Time
Orders are processed within 1-2 business days after payment confirmation. You will receive tracking information once dispatched.
Shipping Options
We deliver worldwide (excluding some remote areas and parts of Asia):
- Standard Shipping (Tracked): £12.95 via DHL or FedEx. Delivery in 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50 via EMS. Delivery in 15-25 business days after dispatch.
Delivery & Customs
Delivery times are estimates. International customers are responsible for any customs duties, taxes, or import fees. Delays may occur due to customs procedures.
Your Responsibility: Provide accurate shipping information. Notify us of address errors within 24 hours. Inspect deliveries upon receipt and report damage within 48 hours.
6. Returns & Refunds
Return Policy
We offer a 15-day return window from the delivery date for unused items in original packaging with all accessories (washers, manuals, tags).
Return Process
- Contact us at [email protected] within 15 days with order details
- Receive RMA number and returns address
- Securely pack items with RMA number inside
- Ship to our Returns Department in Bristol
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty:
- Personal hygiene Assisted Living Accessories (once opened)
- Custom-ordered or made-to-measure items
- Opened, used, or installed products
- Clearance or final sale items (marked at purchase)
Refunds
Refunds are processed to the original payment method within 5-10 business days after we receive and inspect returns. Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.
International Returns: Customers outside the UK are responsible for return shipping and any customs duties. Mark packages as “Returned Goods” to avoid additional taxes.
7. Intellectual Property
All content on showerhandsets.com, including text, graphics, logos, images, and product designs, is our property or licensed to us and protected by intellectual property laws.
Your Responsibility: You may view and print content for personal use only. Commercial use, reproduction, or distribution without permission is prohibited.
8. Liability Limitations
Product Use & Installation
Our products are designed for standard residential use. We are not liable for:
- Improper installation or misuse of products
- Consequential damages from product use
- Compatibility issues with existing plumbing systems
Website Use
We strive for accurate information but do not warrant uninterrupted or error-free service. We are not liable for temporary unavailability or data loss.
Assisted Living Products: While designed for accessibility and safety, proper installation by qualified professionals is essential. We recommend consulting with specialists for Assisted Living Bathroom installations.
9. Privacy & Data Protection
We handle your personal data according to our Privacy Policy and applicable data protection laws. We never sell your data to third parties.
10. Governing Law
These Terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of English courts.
11. Contact Information
Victorian Plumbing Shop
71 Victoria St, Bristol, GB BS1T 3DX, United Kingdom
Customer Support Email: [email protected]
Response Time: We aim to reply within 1-2 business days.
Returns Address: Victorian Plumbing Shop – Returns Department, 71 Victoria St, Bristol, GB BS1T 3DX, United Kingdom