Shipping & Returns

At Victorian Plumbing Shop, we combine Transparency First and Customer-Centric Design to ensure your experience from checkout to installation is seamless. Whether you’re upgrading with a stylish Basin Mixer Tap or creating a safe space with our Assisted Living Bathroom range, we’re here to support you every step of the way.

🚚 Shipping Information

We deliver worldwide (excluding some remote areas and parts of Asia), bringing quality bathroom solutions right to your door.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking notification once your order ships.

Shipping Methods & Timelines

📦 Note: Delivery times are estimates and may vary due to customs procedures. You can track your order using the link provided in your shipping confirmation email.

🔄 Returns & Exchanges Promise

We stand behind the quality of every product, from our reliable AQUAS Electric Showers to our elegant 3 Hole Bath Taps. If you’re not completely satisfied, our straightforward 15-day policy is designed for your convenience.

Step-by-Step Return/Exchange Process

1. Contact Us: Within 15 days of delivery, email [email protected] with your order number and item details (e.g., “Matt Black Basin Pillar Tap” or “1.5m Shower Hose”).
2. Receive Authorisation: We’ll reply within 1-2 business days with a Returns Merchandise Authorisation (RMA) number and a returns address.
3. Pack Securely: Place the item in its original packaging with all parts. Include the RMA number inside the box.
4. Ship It Back: Send the package to our Returns Department address (provided in the email). We recommend using a tracked service (DHL, FedEx, EMS) for your protection.
5. Return Shipping Costs: You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect (we cover costs in these cases).

Refunds: Timing & Method

Upon receipt at our Bristol warehouse:

• Inspection: Our team will inspect the return within 3-5 business days.
• Approval & Processing: Once approved, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or provider.
• Exchanges: For exchanges, the replacement item will be shipped as soon as the return is approved, following our standard delivery timelines.

⚠️ Items That Cannot Be Returned

In line with our Security Prioritised commitment and responsible retailing, the following items are non-returnable unless they are faulty, damaged, or incorrectly sent:

• Personal Hygiene & Safety Products: Specific Assisted Living Accessories designed for intimate personal use, once opened or used, for hygiene reasons.
• Custom-Ordered or Made-to-Measure Items: Products manufactured to your unique specifications.
• Opened or Used Products: Any product that has been installed, used, or removed from its original packaging in a way that is not in “as new” condition.
• Clearance or Final Sale Items: These will be clearly marked at the time of purchase.

This policy is particularly important for our specialised ranges like Assisted Living Bathrooms and Accessible Basins, where safety and hygiene are paramount.

Faulty, Damaged, or Incorrect Items

If your Bath Taps arrive damaged, or you receive the wrong Shower Hose, contact us immediately. We will cover all return costs and expedite a replacement or full refund. Please provide photos to help us resolve the issue swiftly.

International Returns (Outside UK)

For our global customers:

• You are responsible for return shipping costs and any applicable customs duties.
• Refunds are issued in the original currency of purchase.
• Please mark the package as “Returned Goods” to avoid additional import taxes.

Thank you for choosing Victorian Plumbing Shop. We are committed to providing beautiful, intelligently priced bathroom solutions with a focus on your complete satisfaction.