Returns & Exchanges

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At Victorian Plumbing Shop, we stand behind the quality and craftsmanship of every product we sell—from our stylish Basin Mixer Taps and reliable AQUAS Electric Showers to our thoughtfully designed Assisted Living Bathroom suites. We want you to be completely satisfied with your purchase. If you’re not happy, our straightforward returns process is here to help.

This policy reflects our core values of Transparency First and Customer-Centric Design, ensuring a clear and hassle-free experience, whether you’re returning a 1.5m Shower Hose or exchanging a 3 Hole Bath Tap.

1. Our Returns & Exchange Promise

We offer a 15-day return or exchange policy for most items purchased on www.showerhandsets.com. This gives you ample time to inspect your Bath Shower Mixer, Bar Shower Valve, or Bath Mats and ensure it meets your expectations for quality and style.

2. How to Start a Return or Exchange

To ensure a smooth process, please follow these steps:

1. Contact Our Team: Within 15 days of delivery, email us at [email protected] with your order number and details about the item you wish to return or exchange (e.g., “Matt Black Basin Tap” or “Assisted Living Accessory”).
2. Receive Instructions: We will reply within 1-2 business days with a Returns Authorisation (RMA) number and clear instructions on where to ship the item.
3. Pack & Ship: Securely pack the item in its original packaging, including all manuals, warranty cards, and accessories. Include the RMA number inside the package. Ship to the address we provide.
4. Return Shipping: You are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. We recommend using a tracked service (like DHL, FedEx, or EMS) for your protection.

3. Return & Exchange Request Template

To speed up your request, you can copy and use the template below in your email to [email protected].

4. Refunds: Timing & Method

Once we receive your returned item at our Bristol warehouse, our team will inspect it to ensure it meets our return conditions.

• Processing Time: Inspection and processing take 3-5 business days.
• Refund Issued: After approval, your refund will be processed back to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Exchanges: If you requested an exchange, we will ship the replacement item once the return is approved. Shipping times will follow our standard delivery schedule (10-25 days depending on service).

5. Items That Cannot Be Returned

To ensure hygiene, safety, and compliance, the following items are non-returnable unless they are faulty, damaged, or incorrect:

6. Faulty, Damaged, or Incorrect Items

If your Bath and Sink Taps Set arrives damaged, or you receive the wrong Shower Hose, please contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund. Please provide photos of the damage or incorrect item to help us resolve the issue quickly.

7. International Returns

As we serve global customers (excluding some remote areas and parts of Asia), please note:

• You are responsible for any return shipping costs and applicable customs duties.
• Refunds will be issued in the original currency of purchase.
• Please ensure the package is marked as a “Returned Good” to avoid additional import taxes.