Privacy Policy

Last Updated: [Date]

Welcome to Victorian Plumbing Shop (www.showerhandsets.com). We are committed to protecting your privacy and handling your data with transparency, security, and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Our approach to your privacy mirrors our product ethos: Curated Convenience and Smart Value. Just as we carefully design our product range—from stylish Basin Mixer Taps and Assisted Living Bathroom suites to reliable AQUAS Electric Showers—we apply the same thoughtful principles to managing your personal data.

1. Who We Are & Our Customers

Victorian Plumbing Shop is a UK-based retailer specialising in bathroom fixtures, accessories, and specialised solutions like Assisted Living products. Our target customers include:

• Homeowners & DIY Renovators seeking stylish, functional products like Matt Black Taps, Bath Shower Mixers, and Shower Hoses.
• Families & Households planning bathroom updates or complete suites.
• Individuals and organisations designing accessible spaces, utilising our range of Accessible Basins, Assisted Living Taps, and related accessories.
• International customers across our global delivery regions (excluding some remote areas and parts of Asia).

This policy is written to be clear and accessible for all our valued customers, reflecting our straightforward and customer-centric website style.

2. Information We Collect

To provide you with a seamless shopping experience—from browsing our 3 Hole Basin Taps to completing your secure checkout—we collect the following types of information:

A. Information You Provide Directly:

• Contact and Identity Data: Name, billing/delivery address, email address, telephone number.
• Transaction and Payment Data: Payment method details (processed securely via our payment gateways), order history, and purchase information (e.g., the Bath Mats or Bar Shower Valves you bought).
• Account Data: If you create an account, your login credentials and saved preferences for faster future purchases.
• Communication Data: Records of your correspondence with us via email (e.g., [email protected]).

B. Information Collected Automatically:

• Technical and Usage Data: IP address, browser type and version, time zone setting, browsing behaviour on our site (e.g., pages viewed, products searched like “Bath Taps” or “Shower Systems”), and how you navigate our website.
• Cookie and Tracking Data: See Section 6 for detailed information.

3. How We Use Your Information

We use your data with the same Security Prioritised and Customer-Centric Design principles that define our product offerings. The lawful bases for processing are primarily contract performance, legitimate interests, and legal compliance.

• To Fulfil Your Order: Process payments, arrange delivery of your 1.5m Shower Hose or 3 Hole Bath Tap, and provide order confirmations and updates.
• To Manage Our Relationship: Provide customer service, manage your account, and notify you about changes to our terms or policies.
• To Improve Our Website & Products: Analyse how customers use our site to enhance user experience, troubleshoot issues, and develop our product range (e.g., popular Basin & Bath Accessories).
• For Security & Fraud Prevention: Protect our website, business, and customers, in line with our commitment to a secure payment gateway.
• Marketing (with your consent): Send you promotional offers, new product information (e.g., latest Bath Racks or AQUAS Electric Shower models) if you have opted in. You can opt-out at any time.

4. Sharing and Disclosure of Your Information

We value your trust. We do not sell your personal data. We only share it in the following circumstances, with Transparency First:

• Service Providers: Trusted third parties who perform functions on our behalf, such as payment processing (e.g., for Credit/Debit Cards or PayPal), courier delivery, IT support, and marketing services. They are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Obligations: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• International Transfers: As we serve customers globally, your data may be transferred and processed outside the UK/European Economic Area (EEA). We ensure such transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses).

5. Data Storage and Security

We implement advanced encryption technology and organisational measures to protect your data, reflecting the security we promise in our checkout process.

• Retention: We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements (e.g., for warranty or returns related to Basin Wastes & Plugs).
• Security Measures: We use secure servers, encryption (SSL technology) for data transmission, and access controls. Our payment processing adheres to PCI-DSS standards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, enhancing your browsing experience and allowing us to improve our site.

• Essential Cookies: Necessary for the website to function, like remembering items in your basket as you shop for a Bath and Sink Taps Set.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website (e.g., which Assisted Living Accessories pages are most viewed).
• Functionality Cookies: Remember your preferences (e.g., region or language).
• Targeting Cookies: Used to deliver adverts more relevant to you (on our and other sites), based on your browsing habits.

You can manage your cookie preferences via your browser settings. Disabling cookies may affect the functionality of our website.

7. Your Rights (Under GDPR and similar regulations)

You have rights regarding your personal data. To exercise these, please contact us at [email protected].

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

We will respond to your request within one month. We may need to verify your identity before proceeding.

8. Contact Us & Dedicated Support

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page and change the “Last Updated” date.